Privacy Policy

This Privacy Policy explains how Pandido Casino may collect, use, store and share information when players visit the site, create an account, use casino services or contact support. It is intended to provide clear information for players in Australia about the handling of personal data.

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Information we may collect

Pandido Casino may handle information that players provide directly, information created through the use of the website and information received from service providers that help operate the casino. The type of information collected depends on the services used, the account activity involved and the checks that may be required before or during play.

In this review

Information we may collect How information is used Cookies and similar technologies Security, storage and retention Your privacy choices and data rights

Account and identity information

When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, contact details, login information and responsible gaming preferences. Players may also be asked to provide verification documents or other information needed to confirm identity, age, account ownership or eligibility to use the services.

Payments and transactions

The site may handle payment-related information, deposits, withdrawals, wagers, gaming activity, account balances, transaction history and records of communications about payments. Payment information may be processed by external payment providers. Pandido Casino may receive information needed to confirm a transaction without necessarily receiving or storing all underlying payment credentials.

Technical and usage information

When a player visits or uses the site, technical information may be collected. This can include an IP address, browser type, device type, operating system, language settings, general location information, pages viewed, login activity, referral information and information about how the site is used. Cookies and similar technologies may also record preferences, session details and interactions with the website.

Support communications

If a player contacts support, the site may keep the content of the enquiry, account details used to verify the player and any documents or information supplied during the conversation. These records help investigate questions, resolve problems, protect accounts and maintain an accurate service history.

How information is used

Personal information is used for legitimate operational, security and legal purposes connected with providing online casino services. The information may be used to create and manage accounts, provide access to games and features, process transactions and respond to player requests.

To open, administer and maintain a player account.
To confirm identity, age, account ownership and other required details.
To carry out verification, anti-fraud, anti-money laundering and security checks.
To process deposits, withdrawals, payments, refunds and related account activity.
To provide customer support, investigate complaints and communicate about the account.
To monitor the performance, reliability and security of the website.
To understand general usage trends and improve the site, services and player experience.
To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to the services.
To send service messages, such as account, security or transaction notifications.
To send marketing communications where the player has provided consent or where otherwise permitted.

Pandido Casino may combine information from different sources where this is reasonably necessary for these purposes. For example, account details may be considered together with transaction records, device information and verification results to protect the account and identify unusual or unauthorised activity. Information will not be used for a purpose that is unrelated to the services without an appropriate basis or further notice where required.

Sharing information

Information may be shared with service providers that support hosting, technology, payments, identity verification, fraud prevention, customer support, security, analytics, communications and other essential operations. These providers may only receive information relevant to the services they perform and may be required to protect it.

Information may also be disclosed where necessary to protect players, the site or other people; to investigate suspected fraud, misuse or security incidents; to enforce applicable terms; or to comply with a lawful request or legal obligation. Where appropriate, information may be shared as part of a business transfer or change affecting the operation of the services. Pandido Casino does not provide more information than is reasonably needed for the relevant purpose.

Cookies and similar technologies

Pandido Casino may use cookies and similar technologies to help the website function, keep players signed in during a session, remember preferences, maintain security and understand how the site is used. Some cookies are necessary for core features, while others may support analytics, performance, personalisation or marketing activities.

Cookies are small files or identifiers stored on a device by a website. They can help recognise a browser or device when it returns to the site, but they do not automatically provide access to an account or reveal information that a player has not chosen to provide. The use of cookies may vary depending on the browser, device and features being used.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the operation of the website, including login, security, preferences or other account features. Browser settings may also allow players to receive a notification before cookies are placed on a device.

Security, storage and retention

Pandido Casino takes reasonable steps to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Security measures may include access controls, account protection, monitoring, encryption or other technical and organisational safeguards. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

Information may be stored or processed by Pandido Casino and its service providers in locations that may be outside the player’s state or country. Where information is handled by another organisation, appropriate arrangements may be used to help protect it and limit its use to the relevant service or purpose.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and support records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Players should contact support promptly if they believe an account has been accessed without permission, personal information is incorrect or a document has been sent to the wrong place. Additional information may be requested to confirm identity before account information is discussed or changed.

Your privacy choices and data rights

Depending on the circumstances and any applicable requirements, players may have rights relating to the personal information held about them. These rights can include asking for access to personal information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@pandidocasino.wtf. Please explain the request clearly and provide enough information for the relevant account or records to be identified. For security reasons, Pandido Casino may need to verify the identity of the person making a request before providing information or completing a change.

Access: ask what personal information is held and request a copy where available.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be removed where it is no longer required and deletion is permitted.
Marketing consent: withdraw consent to promotional emails or other marketing communications at any time.
Questions or complaints: contact the privacy email with concerns about how information has been handled.

Withdrawing marketing consent will not affect the lawfulness of marketing sent before the withdrawal. It may also not stop essential service communications, including messages about account security, transactions, verification, responsible gaming or changes to the services. Requests to delete information may be limited where records must be retained for legal, security, dispute resolution or other legitimate reasons.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the date it is made available on the site. Players should review this page periodically for the latest information. Continued use of the services after an update may indicate acceptance of the revised policy where acceptance is required.